Privacy Policy
Last updated: July 17, 2026
This Privacy Policy explains how Orbit Dental (“Orbit,” “we,” “us”) collects, uses, shares, and protects your personal information when you use our website or our dental rewards and referral service. Orbit is a referral and rewards service that matches new patients with licensed partner dental clinics in Toronto and the Greater Toronto Area. Orbit is not a dental clinic and does not provide dental or medical care.
1. Information we collect
- Information you give us - your name, phone number, and email address when you submit our form or contact us, and any details you share during a call or text (for example, your dental insurance provider, coverage type, preferred clinic, and reward choice).
- Communications - records of the calls and text messages between you and Orbit (including recordings and transcripts of calls with our scheduling assistant), used to qualify your visit, book your appointment, and improve our service.
- Automatically collected - basic technical and usage data such as your IP address, device and browser type, and pages viewed, collected through standard web technologies.
2. How we use your information
- Match you with a licensed partner dental clinic and help you book a new-patient visit.
- Contact you by phone call, text message, and email about your reward and appointment.
- Provide an estimate of your insurance coverage and any out-of-pocket cost.
- Determine reward eligibility and arrange delivery of your reward.
- Operate, secure, and improve our website and service, and meet legal obligations.
3. SMS, call, and email communications
By submitting your phone number, you consent to receive recurring automated and live phone calls and SMS text messages from Orbit about your reward and appointment, at the number you provide. If you provide your email address, we may also send you recurring emails about your reward and appointment; these are sent in accordance with Canada’s anti-spam legislation (CASL) on the basis of your inquiry, and every email includes a working unsubscribe link. Consent is not a condition of any purchase. Message frequency varies; message and data rates may apply.
- Reply STOP at any time to opt out of text messages.
- Reply HELP for help.
- You can ask us to stop calling you at any time.
- Click the unsubscribe link included in every email to stop email messages.
We follow Canada’s anti-spam legislation (CASL) and applicable telemarketing rules. Calls are placed only during permitted telemarketing hours: weekdays 9:00 a.m.–9:30 p.m. and weekends 10:00 a.m.–6:00 p.m. Eastern Time.
4. How we share your information
We do not sell your personal information. We share it only as needed to provide the service:
- Partner dental clinics - we share your name and contact details with the clinic you choose so they can book and provide your visit.
- Service providers - we use trusted vendors for telephony, text messaging, website hosting, data storage, and reward fulfillment, who process your information on our behalf under confidentiality obligations.
- Legal - when required by law, or to protect the rights, safety, or property of Orbit, our users, or others.
5. Data retention
We keep your information for as long as needed to provide the service, fulfill your reward, and meet legal, accounting, or reporting requirements, after which it is deleted or de-identified.
6. Your choices and rights
Subject to applicable law (including PIPEDA in Canada), you may request access to, correction of, or deletion of your personal information, and you may withdraw consent to communications. To make a request, contact us using the details below.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children
Our service is intended for individuals 18 years of age or older. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the latest version, and material changes will be posted on this page.
10. Contact us
Orbit Dental
Phone: (647) 370-4536